![]() Click "Remove" for the product you want to uninstall.Go start -> run -> appwiz.cpl -> ENTER in order to open the add/remove programs applet (or click add/ remove programs in the control panel).Just got to mention the normal approach though it is obvious.Using the ARP (Add/Remove Programs) Applet As stated above you can do the same by command line: msiexec /x filename.msi /qĢ.If you have access to the original MSI used for the installation, you can simply right click it in Windows Explorer and select Uninstall.or HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData registry keys.In the registry go to HKEY_CURRENT_USER\Software\Microsoft\Installer.Locate your Product Code that you are trying to install.Uninstall the program without using the MSI. When an MSI is run it is loaded into %WINDOWS%\Installer folder but the random name may make it difficult to find.Support requests are handled in the order they are received with priority to those customers with support contracts.Upon installing a new version of software it is possible to get an MSI error that asks you for the original path of the MSI Cause:ĭirectories or paths to the old MSI has been altered Resolution: You may also elect to submit an online Support Request. Leave your contact information and question and someone will get back with you. After hours or if all Support Technicians are currently busy with other customers you may be forwarded to voice mail.During high volume periods, we may ask you for your contact information and problem description so that a Support Technician may call you back. ![]() Support is included for customers with a valid maintenance plan.For sales questions please email Phone Support Chat SupportĬhat support is available during normal business hours. DocumentationĬheck the Knowledge Base / FAQ page prior to submitting your support request.Ĭustomers may initiate a support incident request by using our online Submit a Ticket or by emailing be sure to include your product version with your question. Monday-Friday, 8:00am-5:00pm EST – Excludes holidays. ![]() Current product version: LanSchool 9.0.1.18 Support Hours Support for LanSchool is included with your initial purchase and yearly renewal. ![]()
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January 2023
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